FAQs

About the service

Sending and Receiving messages

Adding Friends

Cost

International Users

Leaving 3jam

Private Beta Information

About the service

Q: What is 3jam SuperText?

3jam SuperText is a new website that’s all about better text messaging. You can send and receive messages in real time on our website, to all carriers in 180 countries in the world. It’s free to send and receive messages on the website in the US. Best of all, 3jam SuperText automatically sends the message to the website when you’re at your computer or to your phone if you’re not. You can then reply to that message to keep the conversation going while you’re out and about.

Sending and Receiving messages

Q: How do I send a message from the website?

Sending is easy. From your Inbox, click on New Message, select your recipients from your contact list, and press Send. Or you can reply to an existing conversation that you have going with that person or group from the Inbox.

Q: How do I send a message from my phone?

You have two ways to send a message using 3jam SuperText on your phone.

The easiest way is to reply to an existing conversation. If you’ve just received a message via 3jam, just reply to the text message and your reply will go to the same recipients as the message that you’re replying to.

If you want to start a new conversation from your phone, you can send commands to the 3jam phone number. Check out the phone commands you can use.

Q: Will messages I send from 3jam SuperText look like they come from me?

Messages sent using 3jam SuperText will come from a 3jam number (either a 5 digit shortcode in the US, or a +61 or +44 number outside of the US). However the message will have your full name at the start, and a recipient list at the end, so that the person that you’re sending to knows exactly who the message is from.

Q: When will I receive a message on my phone and when will I get it on the web?

3jam SuperText intelligently detects whether you’re at your computer or not, so it knows whether to send a message you receive to the website or your phone. When you’re logged into 3jam SuperText, and you receive a message, the site will alert you by playing a sound and flashing the title bar of your browser window. If you don’t check your message after some time, we’ll trigger a popup saying that we’ll log you out if we don’t see a response from you. If you don’t respond to the popup, we’ll log you out from the website, and all messages will be sent to your phone. When you log back in, you’ll see your full message history, including any messages sent and received on your phone.

Q: Messages to my phone always come from a different number. What’s going on?

To allow you to have multiple conversations going on at once, 3jam SuperText assigns a different phone number to each conversation that you have going on at any point in time. So if you have a conversation with Katie, and a different conversation with John and Andy, the messages from Katie will come from a different phone number than the messages from John and Andy. Depending on which country you’re in, you can have up to 5 or 10 conversations going on at once. Because you can only have a limited number of conversations going on at once, they will time out after 36 hours. You can still respond to these conversations either via the website or using keyword commands on your phone.

Q: I get a message on my phone that says “max 3jams” or “max chats”. What’s going on?

Although you can have as many conversations going on at once from our website, you can only have a limited number of conversations sent to your phone at once (5 or 10 conversations, depending on where you are in the world). If you reach this limit, you’ll get a message which asks you to leave one of the conversations that you’re currently in. Leaving a conversation doesn’t mean that you won’t be able to send or receive messages from that conversation in the future - it just means that you’re not expecting to send or receive a message in the near future. Once you leave one or more conversations, the waiting message will be delivered.

Q: I’m seeing “waiting on other party to join” in my conversation list. What does that mean?

If the person that you’re sending a message to is at the limit of how many simultaneous conversations he can be in at any point in time, then your message won’t have been delivered yet. Once they leave some conversations on their phone, you’ll see a message saying that they have joined the conversation. Then you’ll know that they’ve got your message.

Adding friends

Q: How do I add friends to my contact list?

You can add a friend using the “Add Contact” button on either the New Message or Contacts pages. If you’re not in the US, please use correct international format when adding a friend (including the +, country code, and with no leading 0s on the number).

Q: I have a contact without a mobile number - instead it says “friend auto-added”. What’s going on?

3jam wants to make it easy for you to communicate with people you know. Every time you are in a Reply-All conversation started by a friend, everyone in the conversation who isn’t already in your address book will be added to your address book. This way, you can send a message to anyone you have previously communicated with.

Q: Will people who are automatically added to my contact list be able to get access to my phone number?

No. Only friends who have added you directly using your phone number or whom you have added directly using a phone number will have access to your phone number from the 3jam website.

Q: How do I delete someone from my contact list?

To delete a contact, go to the Contacts page. Click on the contact you want to delete and you will see a button with an x on it. Click that button to delete the contact.

Cost

Q: How much does it cost to use 3jam SuperText?

Sending messages to US phone numbers is free from the 3jam website. You will not be charged by either 3jam or your carrier. Receiving messages to your web inbox also won’t cost you anything.

Sending messages to international (non-US) phone numbers will cost you a very small amount (usually a few cents) - but even then, it is free to receive their replies on the website. Again, you won’t be charged by your carrier in this situation. You can find the prices to send messages to various countries here.

Any time a text message goes to your phone, normal text messaging rates apply. 3jam does not charge you (so as not to double charge). Check with your wireless carrier if you have questions about standard text message rates or your specific text messaging plan.

International users

Q: Does 3jam support international users?

People on all carriers in 180+ countries in the world can use 3jam. If you’re an international user, please enter your phone number in correct international format (a +, the country code, and then the mobile number with no leading 0). If you’re not sure of your country code, please select your country from the drop down list and it will populate automatically.

Leaving 3jam

Q: I just received a message from a friend who uses 3jam. But I don’t want to use the service; can I opt out of 3jam?

Sure. To opt out, just reply to the message you received and send STOP ALL. Sending this message will stop future 3jam communications to your mobile phone and you will no longer receive 3jam messages from friends. You will also no longer to start 3jams unless you sign up again.

Q: I previously unsubscribed from 3jam using STOP ALL but I would like to use 3jam again. How do I do this?

To start using 3jam SuperText again, either go to the Account page on our website and select the opt-out link.

Or, from your phone, send “signup” followed by your first and last name to [insert correct phone number automatically based on country]. [note - to make it easier for you to get something out quickly, rather than dynamically inserting the number by country, replace it with the following text: 43526 (if you’re in the US), +61416905200 (if you’re in Australia), or +447797806160 (if you’re in the UK or anywhere else).]

Private Beta information

Q: How do I invite my friends to join the private beta?

Please go to the Invite page to add your friends to the list of people to receive an invite to the private beta. As soon as we have an invite available we will email it to them.

Q: I’ve invited my friend but they haven’t received an invite. What’s going on?

Sometimes invites don’t become available for a little while. We ask you to please be patient with this process. Please also check your spam filter in case it has incorrectly picked up our invite email.

Q: Where can I give you feedback about SuperText?

We really appreciate you testing out our beta site, and would love to hear your feedback. Please send feature suggestions, compliments, complaints or questions to .

If you have a question that’s not in the list, please email our support team on .